CHALLENGE Following a period of explosive growth, an e-commerce company grappled with a data deluge. Information sprawled across various tools made it difficult for employees to find the content they needed. Despite mediocre search functionalities, there was no system linking critical information between tools, leading to siloed knowledge. This, coupled with a lack of centralized search for onboarding new hires, caused a productivity dip and rising employee frustration. As the company prepared for further growth, a solution was needed to unify knowledge and empower their workforce.
SOLUTION AlumniHub addressed the client's challenge by creating a centralized knowledge base. This involved:
Connecting Disparate Sources: AlumniHub integrated information from various tools, centralizing it in one accessible location.
Content Optimization: Existing content was enhanced for clarity and searchability.
Streamlined Access: Intuitive navigation tools were implemented to make information easily accessible.
Advanced Chat Interface: Leveraging large language models (LLMs), AlumniHub developed a cutting-edge chat interface. This allows employees to ask questions in plain English, eliminating reliance on complex search queries and time-consuming navigation.
RESULT With the new knowledge base, onboarding time for new employees dropped by half. Improved visibility into past projects, teammates, and reporting structures facilitated stronger working relationships. This not only boosted productivity but also fostered a more collaborative and efficient work environment.